4.8 




The app is a great connection to my provider, and the clinic in general. It makes scheduling appointments super easy and opens communication for possible quick questions outside of appointments. It also helps you keep track of any payments possibly due. It makes the whole experience of working with the clinic in many ways so convenient and simple. If you're a patient, you should download the app for sure!





For non-emergency concerns, medical questions, refills, follow up concerns, the app is great. It lets my provider and me quickly read messages and respond at our convenience. I especially like it for those times when I am not sure whether I need to come in. I can type, "Hey, doc, it hurts when I do this," and she can reply, "I think you need to be seen," or just, "Don't do that," as appropriate.





Doesn't work & no tech support. I already have an account with Athena through my physician. I downloaded the app, opened to screen to login page, clicked, opened a second login screen where it asked for my credentials. Entered those & received "something went wrong. It looks like there was a hiccup on our end and we're unable to log you in. Please try again in a few moments". Of course it doesn't matter how long I wait, I receive the same error endlessly.





The app has limited functions. For example I can't view any notes from my visits. If I want to see anything from previous visits I need to login online. Also, it is starting to not show me some new messages from my provider. I'll get email notifications that I have received a message, but nothing new is in my inbox. Yes, I have tried deleting the app, updating and logging in again. Nothing has worked.





[update] while my issues may be provider related, there is no getting around this is a horrible app. The fact that you cannot roll back to an older version once installed is ridiculous. I have been installing and uninstalling apps on my home computer for decades. But my amazing smartphone I can't install an older version of an app? You developers need to go back to school and learn how to make applications. MYCHART is a great app my prev Doc used. All you need to do is emulate them! Timewaster
Review Source: Google Play store public user reviews.
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You can reach customer service by calling our support number or using the live chat feature on our website for assistance with login issues.
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