4.7 Vivid Seats is a powerful app that brings the excitement of live events right to your fingertips. With its user-friendly interface and a plethora of features, it stands out in the crowded ticketing market. Here are some of the core features that make Vivid Seats a must-have for event enthusiasts:
As someone who loves attending live events, I often find myself using the Vivid Seats app in various scenarios. For instance, just last month, I was planning a weekend getaway with friends to see a major music festival. I opened the app to browse available tickets, and within minutes, I had secured our passes. The ease of use made the planning process enjoyable rather than stressful. Additionally, I frequently use the app to check for last-minute tickets to local sports games, especially when my favorite team is in town. The notifications feature alerts me when tickets become available, ensuring I never miss out on an opportunity.
The user interface of the Vivid Seats app is sleek and intuitive, making navigation a breeze. Upon opening the app, I am greeted with a clean layout that showcases upcoming events in my area. The search functionality is robust, allowing me to filter by date, location, and type of event. I particularly appreciate the feature that lets me save my favorite events, so I can easily revisit them later. The performance of the app is impressive; it loads quickly, and I have never experienced any lag while browsing. Overall, my experience has been overwhelmingly positive, and I feel confident using the app for all my ticketing needs.
Vivid Seats offers competitive pricing for tickets, which is a significant advantage. While prices can vary based on demand and seating location, I have found that the app often provides options that fit within my budget. Additionally, the price match guarantee gives me the assurance that I am getting the best deal available. I appreciate that there are no hidden fees at checkout, which can often be a frustrating aspect of purchasing tickets online.
The Vivid Seats app is regularly updated, ensuring that users have access to the latest features and improvements. I have noticed enhancements in the user interface and additional functionalities that make the ticket-buying process even smoother. When it comes to support, the customer service team is responsive and helpful. I once encountered an issue with my order, and after reaching out via the app's support feature, I received a prompt response that resolved my concern quickly. This level of support adds to my overall satisfaction with the app.
As an American user, security and privacy are paramount when using any app, especially one that involves financial transactions like Vivid Seats. The app is available on both the App Store and Google Play, which adds a layer of credibility. During the registration process, I was required to provide basic personal information, including my name and email address, which is standard for ticketing apps. I appreciate that Vivid Seats has a clear privacy policy outlining how my data is used and protected.
In terms of ads and tracking behavior, I have not noticed excessive advertisements while using the app, which is a relief. The app does track my preferences to provide personalized recommendations, but I feel comfortable with this as it enhances my overall experience. Overall, I believe Vivid Seats takes user security seriously, making it a trustworthy option for purchasing event tickets.





Bought tickets through vivid and received them just fine with no issues. The concert was then rescheduled due to weather. Ticketmaster and the show organizers both said they would issue refunds if you want them. I tried to get a refund because some of our party couldn't make it. The only reason I couldn't get one was because vivid seats refused my request. The app works fine but if anything goes wrong with your tickets, I think you'd be better off dealing with Ticketmaster directly.





The inability to contact customer service for anything demonstrates their lack of concern for customers. I tried sending an email to their "support" department only to get an automated response telling me "The mailbox you have mailed is not monitored". Then at their "contact us" link there is no option to submit an inquiry. I was offered a 20% discount on tickets I was purchasing, and it said the "discount" would be calculated at checkout. Surprise, at checkout I was charged the full amount.





The problem isn't so much the app itself, as I've only just downloaded it and don't intend to ever use it. The issue is the fact that I need it at all, and the extremely deceptive sales tactics. I bought a ticket through Vivid for mobile delivery. Fine so far. Once purchased I find out I have to install the app to get the tickets. Then I find out that just passes me to Ticketmaster and I have to install their app. Which then took half a dozen attempts to actually deliver them without error.





Vivid engages in VERY deceptive business practices. Thought I was buying tickets for a game, but it turns out I am committing to buy a ticket that a reseller may or may not deliver the day of the event (noon delivery for a game that starts at 6PM). They make it completely seem like you are buying a ticket until after you pay. And there is no cancelation, even 1 minute after realizing their scam. Can't even resell ticket since I don't know if I will have it until 6 hours before event. Use StubHub





Getting tickets is fine. However when I tried to remove payment method it gives instructions that are incorrect as there is no such option in profile like it claims. Then impossible to reach anyone. when you select Contact Us it only gives a Q & A obviously doesn't want to actually provide support. No email or chat option. Finally found email address on their x profile but when I email i get auto response basically saying no one checks the emails and gives link to app and same worthless q &a.
Review Source: Google Play store public user reviews.
Yes, Vivid Seats collects personal data for account creation, transaction processing, and customer support purposes, in accordance with their privacy policy.
Vivid Seats does not offer a free trial or free version; however, users can browse events and listings without making a purchase.
Yes, Vivid Seats requires an internet connection to browse events, purchase tickets, and access your account information.
You can contact Vivid Seats support through their website or app, where you can find options for live chat, email, or phone support for any inquiries or feedback.
Since Vivid Seats does not have a subscription model, there is no need for cancellation; users can simply choose to stop purchasing tickets at any time.
Yes, you can email their customer support at support
No activation is necessary; simply create an account and log in to start using the app.
Log in to your account, go to 'My Orders,' and select the order to view its status.
You can reach Vivid Seats customer service by calling their toll-free number at 1-866-848-8499 or using the live chat option on their website.
Tap on 'Forgot Password?' on the login screen, enter your email, and follow the instructions sent to your inbox.