Advertiser and Editorial Disclosures

Vivint

Name: Vivint
Rating: 4.3 (165000 reviews)

4.3

Rating

1,000,000+ Downloads

26.1.300 Version

Information

Category: House & Home
Price: free
Age Rating: Everyone
Available on: /
Developer: Vivint Home
Updated on: Jun 26, 2026

The Vivint app is your all-in-one smart home solution, designed to enhance security and convenience. With intuitive controls, you can monitor and manage your home from anywhere, whether it’s adjusting your thermostat, viewing live camera feeds, or receiving real-time alerts. Seamlessly integrate various smart devices for a personalized experience, ensuring peace of mind and energy efficiency. Stay connected and in control with Vivint, making your home smarter and safer.

Features & Highlights

Vivint is a comprehensive smart home security solution that offers a range of features designed to enhance your home’s safety and convenience. Here are some of the standout features that make Vivint a top choice for homeowners:

Smart Home Integration: Vivint seamlessly integrates with various smart home devices, allowing you to control everything from lights to thermostats through a single app. For instance, I can set my thermostat to adjust automatically when I leave for work, ensuring my home is always at the perfect temperature when I return.
24/7 Professional Monitoring: With Vivint, you get round-the-clock monitoring by trained professionals who can respond to emergencies immediately. One night, my smoke detector went off due to a cooking mishap, and within minutes, I received a call from Vivint’s monitoring center, ensuring I was safe and offering assistance.
Customizable Security Systems: Vivint allows you to tailor your security system to fit your specific needs. I opted for doorbell cameras and window sensors, which provide me with peace of mind knowing that I can monitor my home from anywhere, especially when I’m on vacation.
Mobile App Control: The Vivint app is user-friendly and allows for remote access to your security system. I often check the live feed from my security cameras while I’m out, which helps me feel connected to my home even when I’m miles away.
Smart Lock Technology: Vivint’s smart locks enable keyless entry, which is perfect for when I have guests over. I can send temporary access codes to friends or family, allowing them to enter my home without needing a physical key.

Real Experience Using "Vivint"

Application Scenarios

Using the Vivint app has become a part of my daily routine. Every morning, I check the app to ensure all my doors are locked before I leave for work. The app notifies me if any doors are left ajar, giving me peace of mind as I head out. Additionally, when I’m on vacation, I can monitor my home in real-time through the app, checking the live feeds from my security cameras to ensure everything is secure. I also love using the app to control my smart thermostat, adjusting the temperature remotely to save energy while I’m away.

User Experience

The user interface of the Vivint app is intuitive and easy to navigate. Upon opening the app, I’m greeted with a clean dashboard that displays the status of my home security system. The workflow is straightforward; I can quickly access live camera feeds, adjust my thermostat, or lock/unlock doors with just a few taps. Performance-wise, the app is responsive, and I’ve never experienced lag or crashes, which is crucial when I need to access my security features quickly. Overall, my experience with the app has been overwhelmingly positive, as it combines functionality with a user-friendly design.

Pricing

Vivint’s pricing can vary based on the equipment and services you choose. Generally, the initial setup can be a bit on the higher side, but considering the quality of the equipment and the 24/7 monitoring service, I believe it’s worth the investment. Monthly monitoring fees are competitive, and they offer various plans to fit different budgets. I appreciate that they provide a clear breakdown of costs, so there are no surprises.

Updates & Support

Vivint regularly updates its app to enhance functionality and security, which I find reassuring. Whenever there’s a new feature or improvement, I receive a notification, ensuring I’m always up to date. Their customer support is also commendable; I once had a question about setting up a new device, and their support team was quick to respond and very helpful. It’s comforting to know that assistance is just a call or message away.

Security & Privacy Review

As an American user, security and privacy are paramount when it comes to using smart home technology like Vivint. The app is available on both the App Store and Google Play, ensuring it meets the standards set by these platforms. During the registration process, I was required to provide some personal information, including my address and contact details, which is standard for security services. However, I appreciate that Vivint emphasizes data protection and has a clear privacy policy outlining how my information is used.

One concern I had was regarding ads or tracking behavior. Fortunately, I haven’t encountered any intrusive ads while using the app, and it appears that Vivint respects user privacy by not engaging in excessive tracking. Overall, I feel secure using the Vivint app, knowing that my personal data is handled responsibly and that my home is protected by a reliable security system.

Pros

Smart home integration enhances daily convenience
24/7 professional monitoring ensures peace of mind
User-friendly app allows remote control anytime
Customizable security plans fit individual needs
Energy management features reduce utility costs

Cons

High monthly fees can strain budgets
Limited customer service availability frustrates users
Complex installation process may require professional help
Equipment can become outdated quickly over time

Get Installation Details

Google Play

App Store

User Reviews

(165K Reviews)

Sandra Lange
2025/05/18
The latest update causes the app to freeze, and you have to force stop it and then open it again for it to work. Also, video playback is hit and miss, and sometimes it will jump from the day you are scrolling to some previous day's feed. The video will also get stuck on a certain minute of the day, and you can't play another. Receive error of it can't play it. It worked better before the most recent update. Please fix this. Thank you.
Timothy Sundquist
2025/10/15
Terrible. For how much the system costs (monthly fees plus equipment) you would expect it to work. The app is glitchy, the "smart" features are constantly failing, the camera constantly goes offline, and the package recognition system is utterly worthless. We've had numerous packages stolen and half the time the deter sound doesn't even go off. I'm fed up, have been fed up for a long time but we're stuck with the stupid thing. Maybe this will deter someone from making my mistake.
Orrin Bare
2024/12/05
It worked well at first but now barely works at all. I can't load camera events, can't use 2 way communication through either of the cameras on any device, door lock and garage doesn't update status. Recently started getting duplicate notifications for every camera event. It's so annoying and so distracting with the fake notifications that I've stopped looking at them which defeats the whole purpose. Can't wait for my contract to be up, nothing works the way it's supposed to.
Sarah Harmon
2025/03/13
Update 3/12/2025 The app is worse than ever. I can't retrieve any video recordings, and it skips around on the times. Fix it already! When we first bought the system everything had worked as it should. Now a couple years later we have had nothing but issues with both the app and the system. We paid entirely too much money for the garbage this has turned into. Wish there was a way to get a refund since it's not performing as it should. My advice? Don't waste your money with this system.
LoLo Hanna
2025/01/07
For me, right now, my problem is more of an app issue than equipment. Mine keeps saying someone is at your door, but no one is there. It happens all times o the night and wakes me up. There is no way to stop it, or I can't figure it out. I even tried to reduce the zone sensitivity thinking that would work , since that is what Google told me to do. It worked fine until the last update. App won't show some recordings either.

Review Source: Google Play store public user reviews.

FAQ

Does Vivint collect my personal data?

Yes, Vivint collects personal data to enhance user experience, improve services, and ensure security, but it adheres to privacy policies to protect user information.

Does Vivint offer a free trial or free version?

Vivint does not typically offer a free trial or a free version; however, they may provide promotional deals or discounts for new customers.

Does Vivint require an internet connection?

Yes, Vivint requires a stable internet connection to function properly, as it relies on cloud services for monitoring and control of connected devices.

How can I contact support or send feedback for Vivint?

You can contact Vivint support through their customer service phone number, email, or by using the chat feature on their website, and feedback can be submitted through the same channels.

How do I manage or cancel my Vivint subscription?

You can manage or cancel your Vivint subscription by logging into your account on the Vivint website or app, or by contacting customer support for assistance.

How to use Vivint

How can I contact Vivint customer service?

You can reach Vivint customer service by calling 1-800-216-5232 or using the chat feature in the Vivint app.

How do I activate my Vivint system?

To activate, log in to the app, go to "System Settings," and follow the prompts to complete activation. Ensure your equipment is properly installed.

How do I log in to the Vivint app?

Open the app, enter your email and password, then tap "Log In." If you forget your password, use the "Forgot Password?" link.

What is the customer number for Vivint?

The customer number for Vivint is usually provided in your account details; you can also find it in the app under account settings.

What's New

Version 26.7.100:Detection BoxesWe’ve made it easier to understand what’s happening at a glance.See smart detection boxes around people and packages in your camera eventsZoomed-in thumbnails help you quickly identify what triggered the recordingGet clearer, more useful context without opening every clipPrefer a cleaner view? You can turn Detection Boxes off anytime in Activity Settings.If you have any questions or experience any problems, please reach out to us at [email protected]