4.7 




Very rarely does using the app save time or avoid long lines and waiting times for food. The vast majority of my experiences using the app have resulted in a great waste of time. The usual experience: arriving at or after the expected pick up time then watching multiple people enter, stand in line, order, pay, and leave before my order is ready. More than once I have had an extended wait just to ask about my order...only to discover it hasn't even been started.





At the end of submitting a delivery order, I tried to select a Tip for the driver. When I would go to complete the order, I got an error: "Your order total was incorrect." I tried several times, backed out and resubmitted, and kept getting the same error. Eventually I tried raising the Tip to a higher amount and the order went through no problem. This may be a bug but it comes across as manipulative.





Navigation and experience is very poor compared to other restaurants. Needs to prompt you for a location at the start of the order and not just leave it at the last place you used. Also should use GPS to verify it's the location closest to you. After adding an item to your cart it takes you back to the home screen to start over. Just put me back to the menu. Takes so much extra time to order compared to any other restaurants.





Horrible customer service. Order sent to wrong location. They refused to cancel order, even though I notified them 10 minutes before it was supposed to be ready. The customer service rep insisted I place a new order app the correct location before they would cancel the one already done. Since I was on my way to work I had no time to do that. They insisted I had to do that to get a refund, even though that was not possible. I am uninstalling the app and never ordering from Chipotle again.





Have had this app for a while, but now requires 2 factor identification that you cannot opt out of & would only allow text verification. Texts were delayed a long time (over 10 minutes) between when the verification code was requested and the code was finally received. Did not allow an option to verify identity via email or biometrics. Was able to immediately update the password via the "forgot password link" because it was sent to email while waiting and waiting for the text to come through.
Review Source: Google Play store public user reviews.
Yes, users can submit suggestions or feedback through the app or by contacting customer support via the Chipotle website.
Yes, Chipotle collects personal data such as your name, email address, payment information, and order history to enhance user experience and provide personalized services.
Yes, the Chipotle app allows users to browse the menu and customize orders offline, but certain features like placing an order may require an internet connection.
Since there is no subscription model for the Chipotle app, there is no need to cancel a subscription; users simply pay for their orders as they choose.
Chipotle does not require a subscription; the app is free, and users only pay for the food they order.
Yes, you can log in to your account and update your information in the account settings section.
Yes, once you log in, go to your account settings to update your email address.
You can reach Chipotle customer service by calling their customer number, which is available on their website.
To activate your account, check your email for a confirmation link after signing up and click on it to complete the process.
If your account is locked, contact customer service using the customer number for assistance in regaining access.